Frequently Asked Questions

Q. What is causing the spots on my dishes?
A. Spots are caused by minerals in the water that remain after the water has evaporated. Use of a dishwasher rinse agent can help reduce or eliminate the spots.

 

Q. Why is the water milky or cloudy?
A. Usually, air in the water will cause it to look milky or cloudy. If the water is allowed to sit, the air will dissipate and the water will be clear. If the cloudiness does not disappear, please contact us so we may investigate the problem.

 

Q. Is fluoride added to the water?
A. No, we do not add fluoride to the water.

 

Q. Is the water chlorinated?
A. Generally not. Chlorine is added to the water after line breaks to ensure the safety of the water after the water main has been repaired. Also, once a year, we will add a trace of chlorine to the system as a preventative measure. Any chlorine taste or smell should disappear within a couple of days.

 

Q. Are there any watering restrictions in the summertime?
A. No, we don't have any watering restrictions in the summer. In rare instances, due to well or pump problems, we will encourage our customers to conserve water and not water outside. If such a circumstance exists, you will receive a written notice from us.

 

Q. How much water is in one cubic foot?
A. One cubic foot of water equals 7.48 gallons of water.

 

Q. Why is there sand or dirt in my water?
A. Sand or dirt can be drawn up by the well or as a result of a water line repair. We try to remove sand and dirt in the water by regular flushing, which improves water quality by increasing the circulation of water in the system.

 

Q. What can I do if I have low water pressure and/or dirt and sand in one sink in my house?
A. If you are having a problem with one sink in your home, try removing and cleaning the aerator on the faucet. This can become clogged with time and use.